Cultural Intelligence Toolkit

Cultural Intelligence Toolkit

What Is Cultural Intelligence?

Cultural intelligence or Cultural Quotient (CQ) is the capability to relate and work effectively across cultures. The term has been used in business, education, government and academic research contexts.

An influential Harvard Business Review article (see below) identified three key components of CQ, naming them Head, Body and Heart:
  • Head is the knowledge and understanding that you need good CQ. This comes, in part, from observation and research. But you also need strategies for gathering new information – and the ability to use those strategies to recognise a culture's shared understandings. That will enable you to adapt your decision making and communication.
  • Body means translating cultural information into visible actions. These are usually the clearest ways in which your CQ is seen by others. You show it in your gestures, your body language, and the way you carry out culturally significant tasks.
  • Heart. To have high CQ, you need to be self-assured, not afraid to make honest mistakes, and confident enough to keep improving by tackling new cultural situations.

People with high CQ use all three of these elements to monitor and moderate their actions. Without making quick judgements, or falling back on stereotypes, they can interpret what is happening in any cultural setting and adjust their behaviour accordingly.

Cultural Intelligence is thus the skill of relating and working effectively in culturally diverse situations. It is the capability to cross boundaries and prosper in multiple cultures.

Dr David Livermore (see references below) highlights four practical aspects of CQ:
  • CQ Drive: The motivation to learn about new cultures.
  • CQ Knowledge: Understanding how cultures influence what people say and do.
  • CQ Strategy: Having a plan to respond to cultural differences.
  • CQ Action: Behaving in culturally-sensitive ways, including handling any difficulties that arise.

The Diverse Educators’ Cultural Intelligence Toolkit

We are collating a growing bank of resources to support you in reflecting on the following questions:
  • How are we identifying and articulating our individual and collective motivation to learn about new cultures?
  • How are we developing our knowledge and understanding of how different cultures influence what people say and do?
  • How are we shaping our strategic plan to develop cultural competencies across our community?
  • How do we ensure that we are all consistently behaving in culturally-sensitive ways?
  • How do we develop the skills in ourselves and in others to handle any difficulties that arise?

Articles

Common Purpose

What Is Cultural Intelligence?

Read

Cultural Synergies

A Collection of Articles on Cultural Intelligence

Read

EW Group

What Is Cultural Intelligence?

Read

Forbes

Why You Need Cultural Intelligence and How to Develop It

Read

Global Edge

The Importance of Cultural Intelligence

Read

Harvard Business Review

Cultural Intelligence

Read

LearnCQ

A Selection of Articles on Cultural Intelligence

Read

Mind Tools

Cultural Intelligence

Read

White Paper: The Inclusive Culture Pyramid

An introspective look at implementing CQ as an EDI/DEI solution in organisations

Read

Blogs

Common Purpose

View

Country Navigator

View

CulturalQ

View

David Livermore

View

Diverse Educators

View

Books

Barquin Rotchford, G. Cultural Intelligence The key to Transformational Changes in Companies: 100 Considerations and food for thought

View

Bock, D. Cultural Intelligence: Living for God in a Diverse, Pluralistic World

View

Earley, P and Ang, S. Cultural Intelligence: Individual Interactions Across Cultures

View

Gibson, R. Bridge the Culture Gaps: A toolkit for effective collaboration in the diverse, global workplace

View

Karayel, F. Inclusive Intelligence: How to be a Role Model for Diversity and Inclusion in the Workplace

View

Livermore, D. Cultural Intelligence: Improving Your CQ to Engage Our Multicultural World (Youth, Family, and Culture)

View

Livermore, D. Leading with Cultural Intelligence

View

Livermore, D. The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy

View

Middleton, J. Cultural Intelligence: The Competitive Edge for Leaders Crossing Boundaries

View

Peterson, B. Cultural Intelligence: A Guide to Working with People from Other Cultures

View

Plum, E. Cultural Intelligence: The Art of Leading Cultural Complexity (Management, Policy + Education)

View

Thomas, D.C. Cultural Intelligence: Building People Skills for the 21st Century: Surviving and Thriving in the Global Village

View

Podcasts

Better Leaders, Better Schools

Listen

Coaches Rising

Listen

CQ for Global Leaders

Listen

Resources

Community Toolbox

View

Cultural Intelligence Centre

View

King’s College London

View

TED Talks

Cultural intelligence -- a new way to think about global effectiveness | Jeff Thomas | TEDxSpokane

View on YouTube

Cultural intelligence: the competitive edge for leaders | Julia Middleton | TEDxEastEnd

View on YouTube

Cultural Intelligence in Our Society | Kathy Tan | TEDxIMU

View on YouTube

Videos

Cultural Intelligence Centre

View on YouTube

David Livermore

View on YouTube

Supported by